Jira Service Management

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Changes could be related to user settings, escalation hours, routing behavior, and more.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[38],"key":""},{"id":"161","name":"Branding Updates","descriptionHtml":"","callToAction":"Branding Updates","introHtml":"Use this form to submit a change request to a bot's branding.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[39],"key":""},{"id":"194","name":"Bridge Live Escalation Install Request","descriptionHtml":"","callToAction":"Bridge Live Escalation Install Request","introHtml":"Use this form to submit a request to install Bridge Live Escalation.","icon":10646,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[45],"key":""},{"id":"101","name":"Content Updates","descriptionHtml":"Use this form to request content updates. If there are multiple requests, please submit all at once within the same ticket.\nTo learn about making changes directly in the dashboard, please visit our self-publishing tutorial <a href=\"https://docs.satisfilabs.com/resource-center/satisfi-labs-resource-center/self-publishing/nlp-manager-new\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Content Updates","introHtml":"Use this form to enter requests for changes to existing content.","icon":10503,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[39],"key":""},{"id":"187","name":"Context LLM - Add Additional Documentation","descriptionHtml":"","callToAction":"Context LLM - Add Additional Documentation","introHtml":"Use this form for a request for additional documentation.","icon":10603,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[48],"key":""},{"id":"189","name":"Context LLM - Enriched Response","descriptionHtml":"","callToAction":"Context LLM - Enriched Response","introHtml":"Use this form to request new enrichments (links, buttons, & images)","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[46],"key":""},{"id":"181","name":"Context LLM - Generated Responses","descriptionHtml":"","callToAction":"Context LLM - Generated Responses","introHtml":"Use this form to ask questions about generated responses and request updates to scraped URLs and documentation.","icon":10523,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[46],"key":""},{"id":"184","name":"Context LLM - Issues With Scraping","descriptionHtml":"","callToAction":"Context LLM - Issues With Scraping","introHtml":"Use this form for assistance with scraping your website","icon":10502,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[48],"key":""},{"id":"185","name":"Context LLM - 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Entry points can consist of items such as link tracking, installing tiles, installing entry points on email communication, and more.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[39],"key":""},{"id":"172","name":"Mobile App Beta Support / Feedback","descriptionHtml":"","callToAction":"Mobile App Beta Support / Feedback","introHtml":"The Bridge Mobile App is currently in Beta testing. Please submit your questions here or reach out to your support team for more information.","icon":10505,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[38],"key":""},{"id":"165","name":"Multiple Requests","descriptionHtml":"","callToAction":"Multiple Requests","introHtml":"","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[43],"key":""},{"id":"178","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"Use this form to enter requests relating to a new feature installation.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[45],"key":""},{"id":"159","name":"New Responses / Training","descriptionHtml":"Use this form to submit requests for new responses or adjustments to training logic. Note: New responses should be created based on user data or major upcoming events. We often do not implement new topics unless there is data backing the request.\n1-9 New Training Requests: Submit your request by the end of the day the Friday for a Monday update, and by the end of the day Wednesday for a Thursday update.\n10+ New Training Requests: Set up a time with your Client Success Manager to discuss\nNote: We typically perform training updates twice weekly on Mondays and Thursdays. Please submit your request as far in advance as possible to ensure a timely release. We will do our best to stick to these days, but based on the influx each week, we cannot guarantee all requests will always be completed on the respective days. If the influx is high, we will add a note to the request ticket to confirm the expected completion date.","callToAction":"New Responses / Training","introHtml":"Use this form to submit requests for new responses or adjustments to training logic. 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