Jira Service Management

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You can raise a request for Client Requests using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"153","name":"Access / Settings","descriptionHtml":"","callToAction":"Access / Settings","introHtml":"Use this form for configuration changes for Satisfi Bridge. Changes could be related to user settings, escalation hours, routing behavior, and more.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[38],"key":""},{"id":"161","name":"Branding Updates","descriptionHtml":"","callToAction":"Branding Updates","introHtml":"Use this form to submit a change request to a bot's branding.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[39],"key":""},{"id":"194","name":"Bridge Live Escalation Install Request","descriptionHtml":"","callToAction":"Bridge Live Escalation Install Request","introHtml":"Use this form to submit a request to install Bridge Live Escalation.","icon":10646,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[45],"key":""},{"id":"101","name":"Content Updates","descriptionHtml":"Use this form to request content updates. If there are multiple requests, please submit all at once within the same ticket.\nTo learn about making changes directly in the dashboard, please visit our self-publishing tutorial <a href=\"https://docs.satisfilabs.com/resource-center/satisfi-labs-resource-center/self-publishing/nlp-manager-new\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Content Updates","introHtml":"Use this form to enter requests for changes to existing content.","icon":10503,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[39],"key":""},{"id":"187","name":"Context LLM - Add Additional Documentation","descriptionHtml":"","callToAction":"Context LLM - Add Additional Documentation","introHtml":"Use this form for a request for additional documentation.","icon":10603,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[48],"key":""},{"id":"189","name":"Context LLM - Enriched Response","descriptionHtml":"","callToAction":"Context LLM - Enriched Response","introHtml":"Use this form to request new enrichments (links, buttons, & images)","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[46],"key":""},{"id":"181","name":"Context LLM - Generated Responses","descriptionHtml":"","callToAction":"Context LLM - Generated Responses","introHtml":"Use this form to ask questions about generated responses and request updates to scraped URLs and documentation.","icon":10523,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[46],"key":""},{"id":"184","name":"Context LLM - Issues With Scraping","descriptionHtml":"","callToAction":"Context LLM - Issues With Scraping","introHtml":"Use this form for assistance with scraping your website","icon":10502,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[48],"key":""},{"id":"185","name":"Context LLM - Issues With The Popup","descriptionHtml":"","callToAction":"Context LLM - Issues With The Popup","introHtml":"Use this form for assistance utiilzing the admin mode popup.","icon":10545,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[48],"key":""},{"id":"186","name":"Context LLM - Issues With Training in the Dashboard","descriptionHtml":"","callToAction":"Context LLM - Issues With Training in the Dashboard","introHtml":"Use this form for assistance with training in the dashboard.","icon":10524,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[48],"key":""},{"id":"179","name":"Context LLM - Other / General Questions","descriptionHtml":"","callToAction":"Context LLM - Other / General Questions","introHtml":"Use this form for general / other questions.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[46,48],"key":""},{"id":"182","name":"Context LLM - Pre-Written Response","descriptionHtml":"","callToAction":"Context LLM - Pre-Written Response","introHtml":"Use this form to submit requests for new pre-written responses.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[46],"key":""},{"id":"188","name":"Context LLM Next Steps","descriptionHtml":"","callToAction":"Context LLM Next Steps","introHtml":"Use this form to indicate you are ready to move to the next step!","icon":10523,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[23],"key":""},{"id":"155","name":"Convert to Self Publishing","descriptionHtml":"","callToAction":"Convert to Self Publishing","introHtml":"Use this form to Convert to Self Publishing.","icon":10612,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[39],"key":""},{"id":"100","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10607,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[40],"key":""},{"id":"156","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"Use this form for general questions surrounding Satisfi Bridge.","icon":10525,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[38],"key":""},{"id":"157","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Use this form to submit general questions/requests.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[47,40],"key":""},{"id":"158","name":"Increase Placement","descriptionHtml":"","callToAction":"Increase Placement","introHtml":"Use this form for requests to add additional entry points. Entry points can consist of items such as link tracking, installing tiles, installing entry points on email communication, and more.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[39],"key":""},{"id":"172","name":"Mobile App Beta Support / Feedback","descriptionHtml":"","callToAction":"Mobile App Beta Support / Feedback","introHtml":"The Bridge Mobile App is currently in Beta testing. Please submit your questions here or reach out to your support team for more information.","icon":10505,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[38],"key":""},{"id":"165","name":"Multiple Requests","descriptionHtml":"","callToAction":"Multiple Requests","introHtml":"","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[43],"key":""},{"id":"178","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"Use this form to enter requests relating to a new feature installation.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[45],"key":""},{"id":"159","name":"New Responses / Training","descriptionHtml":"Use this form to submit requests for new responses or adjustments to training logic. Note: New responses should be created based on user data or major upcoming events. We often do not implement new topics unless there is data backing the request.\n1-9 New Training Requests: Submit your request by the end of the day the Friday for a Monday update, and by the end of the day Wednesday for a Thursday update.\n10+ New Training Requests: Set up a time with your Client Success Manager to discuss\nNote: We typically perform training updates twice weekly on Mondays and Thursdays. Please submit your request as far in advance as possible to ensure a timely release. We will do our best to stick to these days, but based on the influx each week, we cannot guarantee all requests will always be completed on the respective days. If the influx is high, we will add a note to the request ticket to confirm the expected completion date.","callToAction":"New Responses / Training","introHtml":"Use this form to submit requests for new responses or adjustments to training logic. Note: New responses should be created based on user data or major upcoming events. We often do not implement new topics unless there is data backing the request.","icon":10516,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[39],"key":""},{"id":"102","name":"Other Requests","descriptionHtml":"","callToAction":"Other Requests","introHtml":"For any requests that are not content related, please submit here.","icon":10500,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[40],"key":""},{"id":"169","name":"Product Feedback","descriptionHtml":"","callToAction":"Product Feedback","introHtml":"Please list name of the product / feature and the elements you'd like our team to review.","icon":10627,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[40],"key":""},{"id":"160","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"Please enter any issues here. In general, for our team to solve raised issues we need a way to reproduce the problem. Inclusion of a video / step-by-step instructions are encouraged.","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[41,38,47],"key":""},{"id":"167","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"","icon":10533,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[39],"key":""},{"id":"177","name":"Bridge Live Chat Access & Support","descriptionHtml":"","callToAction":"Bridge Live Chat Access & Support","introHtml":"Use this form for configuration changes for Satisfi Bridge. Changes could be related to user settings, escalation hours, routing behavior, and more.","icon":10533,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"180","name":"Context LLM - Adjust Existing Pre-Written Response","descriptionHtml":"","callToAction":"Context LLM - Adjust Existing Pre-Written Response","introHtml":"Use this form to enter requests for changes to existing content.","icon":10516,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"196","name":"Context LLM Next Steps","descriptionHtml":"","callToAction":"Context LLM Next Steps","introHtml":"Use this form to indicate you are ready to move to the next step!","icon":10545,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"193","name":"Emailed Requests","descriptionHtml":"","callToAction":"Emailed Requests","introHtml":"Please list name of the product / feature and the elements you'd like our team to review.","icon":10526,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"229","name":"ME Emailed Requests","descriptionHtml":"","callToAction":"ME Emailed Requests","introHtml":"Please list name of the product / feature and the elements you'd like our team to review.","icon":10526,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"175","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"Please enter any issues here. In general, for our team to solve raised issues we need a way to reproduce the problem. The inclusion of a video / step-by-step instructions is encouraged.","icon":10510,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"176","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"","icon":10630,"iconUrl":"https://satisfi-labs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Client Requests"},{"id":39,"name":"Changes & Additions"},{"id":38,"name":"Satisfi Bridge Access & Support"},{"id":40,"name":"General Questions / Other"},{"id":41,"name":"Report an Issue"},{"id":43,"name":"Multiple Requests"},{"id":46,"name":"Context LLM Questions & Adjustments"},{"id":45,"name":"New Feature"},{"id":47,"name":"Partner Requests"},{"id":48,"name":"New Platform - Context LLM"}],"orderMapping":{"38":[153,156,160,172],"44":[177,176,175],"45":[194,178],"48":[186,185,184,187,179],"23":[188],"46":[182,181,189,179],"47":[157,160],"43":[165],"40":[169,157,102,100],"41":[160],"39":[167,155,101,158,159,161]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e61a89bc-37e7-3090-922f-0e67e8b89dc4","appLinkName":"System Confluence","appLinkUrl":"https://satisfi-labs.atlassian.net/wiki","spaceKey":"CR1","spaceName":"Content Requests","spaceUrl":"https://satisfi-labs.atlassian.net/wiki/spaces/CR1","isServer":false},"labels":[],"projectKey":"CR","serviceDeskId":10,"kbLinkDomainURLs":["https://satisfi-labs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CR","userLanguageHeader":"Control Important Conversations","userLanguageMessageWiki":"The Input Director empowers you to create, train, and manage prewritten responses immediately, without having to submit a support ticket. 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